Refund policy

Last Updated: August 2026

At Fabmavrix, we want you to have a smooth shopping experience. Please read our return and refund policy carefully before placing your order.

1. Delivery

Orders are generally delivered within 5–8 working days after dispatch.

Delivery times may vary depending on the delivery location, courier service, weather, holidays, or other circumstances beyond our control.

2. Unboxing Video Is Mandatory

An unboxing/opening video is mandatory for all return, replacement, damaged-product, or wrong-product claims.

Please record a clear, continuous video while opening the package, showing:

The unopened package and shipping label.

The complete opening process.

The product and its condition.

Any damage, missing items, or incorrect product received.

Claims without a valid unboxing video may not be accepted.

3. Return Eligibility

You may request a return within 48 hours of receiving your order if:

You received a damaged or defective product.

You received the wrong product.

The product is missing essential parts or accessories.

The product meets the applicable return conditions stated on the product page.

The product must be returned in its original condition, with original packaging and accessories where applicable.

Products that have been used, damaged, altered, washed, or mishandled by the customer may not be eligible for return.

4. How to Request a Return

Contact Fabmavrix customer support within 48 hours of delivery.

Please provide:

Order number.

Reason for the return.

Complete unboxing video.

Clear photos/videos of the product and packaging.

Our team will review the request and confirm whether the return is approved.

5. Replacement

For an approved damaged, defective, or incorrect product claim, Fabmavrix may provide a replacement, subject to product availability.

If a replacement is unavailable, an eligible refund may be provided.

6. Refunds

Once an approved return is received and inspected, the refund will be processed to the original payment method.

Eligible refunds will be processed within 7 working days after the return is approved/processed.

The time taken for the refund to appear in your bank account or payment account may vary depending on the payment provider or bank.

7. Return Shipping

If the return is approved because of a damaged, defective, or incorrectly delivered product, Fabmavrix may cover the applicable return shipping cost.

For other approved returns, return shipping may be the customer's responsibility.

8. Order Cancellation

Cancellation requests should be made as soon as possible. Once an order has been processed or shipped, cancellation may not be possible.

9. Contact Us

For return, replacement, or refund requests, please contact Fabmavrix Customer Support using the contact details provided on our website.

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